Support
Last updated: September 2026
How to reach us
If something is not working, you have feedback, or you want to suggest a feature, email us. This is the best way to get help with the Trotr app.
Trotr replies to support emails. We aim to get back to you within a few working days.
For press, partnerships, or joining the early community, you can also use our contact page.
What we can help with
- Installing Trotr, signing in, or getting started. See Download for where to get the app.
- Rides, and inviting watchers
- SOS and overdue alerts
- Routes, including the Route Library
- Account deletion, privacy, and data requests
- Feedback and feature ideas
Common questions about how Trotr works are answered in the FAQ.
Your data
You can ask us for a copy of the personal information we hold about you, or ask us to delete your account. Email hello@trotr.app with the subject “Privacy request” and tell us what you need.
If you have an account in the app, look there first for settings that let you stop sharing a ride or delete your account. More detail is in our privacy policy.
If someone is in danger
SOS alerts the people you have chosen. It is not a replacement for calling 999. If you or someone else is in danger, call 999.
Policies
Please also read our privacy policy and terms of use.